Purpose
Process and deliver your order, including making your garment
Identity, contact, order details, measurements, delivery address
Performance of a contract
Data used
Legal basis
Take payment and prevent fraud
Identity, contact, order and payment status data, IP address
Performance of a contract; legitimate interests (fraud prevention)
Issue and redeem gift cards
Identity, contact, recipient details
Performance of a contract
Customer service, returns, repairs and complaints
Identity, contact, order details, communications
Performance of a contract; legitimate interests
Manage your account
Account and order data
Performance of a contract
Send order confirmations and delivery updates
Contact, order data
Performance of a contract
Send marketing emails or texts about our products
Contact, preferences, purchase history
Consent (and "soft opt-in" for existing customers where permitted by law)
Improve the Website, products and services; analytics
Usage and device data
Consent (for non-essential cookies); legitimate interests
Personalised advertising
Usage and device data
Consent
Comply with legal obligations (tax, accounting, consumer law)
Order and payment data
Legal obligation
Establish, exercise or defend legal claims
Any relevant data
Legitimate interests
Privacy Policy
1. Who we are
State of Dress is a company registered in England and Wales as a sole trader, with our registered address at 124 Wellesley Rd, W4. We operate www.stateofdress.com (the "Website").
We are the "data controller" of the personal data described in this policy. You can contact us about privacy at ayesha@stateofdress.com.
2. What personal data we collect
Information you give us
Identity and contact details: name, email address, phone number, delivery and billing addresses.
Order details: items ordered, sizes, measurements, fit preferences, customisation requests and any notes you give us.
Account details: email, password (stored in encrypted form) and order history, if you create an account.
Gift card details: recipient's name and email address and any message you add, if you buy or send a gift card.
Communications: messages you send us by email, web form, chat or social media.
Marketing preferences and any survey or competition responses.
Information collected automatically
Device and usage data: IP address, browser type, device type, operating system, pages viewed, referring site, and time and date of visits.
Cookies and similar technologies (see Section 9).
Information from third parties
Payment providers tell us whether a payment succeeded, plus limited details such as the last four digits of a card and the payment method used.
Klarna shares information about the outcome of its checks and the status of your payment.
Delivery partners provide tracking and delivery confirmation.
Analytics and advertising providers provide aggregated or pseudonymised insights.
Payment card data. We do not see or store your full card number, expiry date or security code. These are collected directly by our payment providers.
Body measurements. Measurements you provide for made-to-order garments are personal data. They are not special category data under the UK GDPR, but we treat them with care and use them only to make and adjust your order.
Where we rely on legitimate interests, we have balanced our interests against your rights. You can ask us for details of that assessment.
Where we rely on consent, you can withdraw it at any time (for example, by clicking "unsubscribe" in any marketing email or changing your cookie settings). Withdrawing consent does not affect processing carried out before you withdrew it.
We do not use your data for solely automated decision-making that has legal or similarly significant effects on you, except as described in Section 5 (Klarna).
4. Who we share your data with
We share personal data only where necessary, with:
Payment providers: Shopify Payments (cards, Apple Pay, Google Pay), PayPal and Klarna.
Manufacturers and tailors: Our trusted production partners, who receive your order details and measurements so they can make your garment.
Delivery and courier companies: Royal Mail for UK orders, DPD for international orders
Website, hosting and e-commerce platform providers: Shopify, Framer, and Framer Commerce.
Email and marketing providers: Flodesk.
Analytics and advertising providers: Google Analytics.
Fraud prevention services.
Professional advisers: lawyers, accountants, auditors and insurers.
Authorities: HMRC, law enforcement, regulators or courts where required by law.
Business transferees: a buyer or investor if we sell or restructure our business, who would be bound to use your data in line with this policy.
We require our service providers to protect your data and use it only on our instructions. We never sell your personal data.
5. Payment methods
We accept credit and debit cards, PayPal, Google Pay, Apple Pay and Klarna.
Cards, Apple Pay and Google Pay are processed by [PAYMENT PROCESSOR]. When you pay with Apple Pay or Google Pay, your device sends us a secure token rather than your actual card number.
PayPal processes payments under its own privacy statement. We receive your name, email, address and transaction details.
Klarna is a separate controller of the data it collects. When you choose Klarna, it may carry out identity and credit checks, which can include automated decision-making and a search with credit reference agencies. Klarna's decision is made by Klarna, not us. Please read Klarna's own privacy notice and terms at checkout; you can ask Klarna for human review of an automated decision.
Each provider's privacy policy applies to the data it collects and controls. We are not responsible for their practices.
6. International transfers
Some of our providers are located outside the UK and the European Economic Area (EEA), including in the United States. Where we transfer your data outside the UK/EEA, we make sure it is protected by an appropriate safeguard, such as a UK adequacy regulation, the UK International Data Transfer Agreement or Addendum to the EU Standard Contractual Clauses, or an approved data bridge framework. Contact us for a copy of the safeguards relevant to you.
Data
Order, invoice and payment records
6 years from the end of the financial year (tax and accounting law)
Retention
Measurements and fit details
Until you ask us to delete them, or 24 months after your last order, so we can make repeat orders and alterations if required
Account data
Until you close your account, or 3 years after inactivity
Customer service communications
3 years after the matter closes
Marketing data
Until you unsubscribe, or 2 years after your last interaction
Gift card records
Until the gift card is redeemed
Cookies and analytics data
See our Cookie Policy (maximum 26 months)
7. How long we keep your data
We may keep data longer where needed to resolve disputes or comply with the law. When we no longer need data, we delete or anonymise it.
8. Your rights
Under UK GDPR (and EU GDPR where it applies to you), you have the right to:
Be informed about how we use your data (this policy).
Access a copy of your data.
Rectify inaccurate or incomplete data.
Erase your data in certain circumstances.
Restrict our processing in certain circumstances.
Data portability: receive your data in a structured, machine-readable format, where processing is based on consent or contract and carried out by automated means.
Object to processing based on legitimate interests, and to direct marketing at any time.
Withdraw consent at any time.
Not be subject to solely automated decisions with legal or similarly significant effects.
To exercise any right, email ayesha@stateofdress.com. We may need to verify your identity. We will respond within one month, which we may extend by up to two further months for complex requests. There is normally no fee.
Complaints: You can complain to the UK Information Commissioner's Office at ico.org.uk or 0303 123 1113. If you are in the EU/EEA, you can contact your local data protection authority. We would appreciate the chance to resolve your concern first.
9. Cookies
We use:
Strictly necessary cookies (basket, checkout, security, cookie preferences). These do not need consent.
Analytics cookies (how visitors use the Website). Used only with your consent.
Marketing cookies (advertising and retargeting). Used only with your consent.
You can manage your preferences through our cookie banner, and through your browser settings.
10. Security
We use appropriate technical and organisational measures to protect your data, including encryption in transit (HTTPS), access controls and staff training. Payments are handled by PCI-DSS-compliant providers. No system is completely secure, and you should keep your account password confidential. If a breach is likely to put you at risk, we will notify you and the regulator as the law requires.
11. Children
Our Website is not directed at anyone under 16, and we do not knowingly collect children's data. If you are under 18, please ask a parent or guardian before placing an order. If you think we have collected a child's data, contact us and we will delete it.
12. Third-party links
The Website may link to other sites, including social media. We are not responsible for their privacy practices.
13. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top shows when it last changed. We will notify you of material changes by email or a notice on the Website.
Information you give us
Identity and contact details: name, email address, phone number, delivery and billing addresses.
Order details: items ordered, sizes, measurements, fit preferences, customisation requests and any notes you give us.
Account details: email, password (stored in encrypted form) and order history, if you create an account.
Gift card details: recipient's name and email address and any message you add, if you buy or send a gift card.
Communications: messages you send us by email, web form, chat or social media.
Marketing preferences and any survey or competition responses.
Information collected automatically
Device and usage data: IP address, browser type, device type, operating system, pages viewed, referring site, and time and date of visits.
Cookies and similar technologies (see Section 9).
Information from third parties
Payment providers tell us whether a payment succeeded, plus limited details such as the last four digits of a card and the payment method used.
Klarna shares information about the outcome of its checks and the status of your payment.
Delivery partners provide tracking and delivery confirmation.
Analytics and advertising providers provide aggregated or pseudonymised insights.
Payment card data. We do not see or store your full card number, expiry date or security code. These are collected directly by our payment providers.
Body measurements. Measurements you provide for made-to-order garments are personal data. They are not special category data under the UK GDPR, but we treat them with care and use them only to make and adjust your order.
Purpose
Process and deliver your order, including making your garment
Identity, contact, order details, measurements, delivery address
Data used
Legal basis
Take payment and prevent fraud
Identity, contact, order and payment status data, IP address
Issue and redeem gift cards
Identity, contact, recipient details
Customer service, returns, repairs and complaints
Identity, contact, order details, communications
Manage your account
Account and order data
Send order confirmations and delivery updates
Contact, order data
Send marketing emails or texts about our products
Contact, preferences, purchase history
Improve the Website, products and services; analytics
Usage and device data
Personalised advertising
Usage and device data
Comply with legal obligations (tax, accounting, consumer law)
Order and payment data
Establish, exercise or defend legal claims
Any relevant data
Performance of a contract; legitimate interests (fraud prevention)
Legal obligation
Legitimate interests
Performance of a contract
Performance of a contract
Performance of a contract; legitimate interests
Performance of a contract
Performance of a contract
Consent (and "soft opt-in" for existing customers where permitted by law)
Consent (for non-essential cookies); legitimate interests
Consent
Where we rely on legitimate interests, we have balanced our interests against your rights. You can ask us for details of that assessment.
Where we rely on consent, you can withdraw it at any time (for example, by clicking "unsubscribe" in any marketing email or changing your cookie settings). Withdrawing consent does not affect processing carried out before you withdrew it.
We do not use your data for solely automated decision-making that has legal or similarly significant effects on you, except as described in Section 5 (Klarna).
We share personal data only where necessary, with:
Payment providers: Shopify Payments (cards, Apple Pay, Google Pay), PayPal and Klarna.
Manufacturers and tailors: Our trusted production partners, who receive your order details and measurements so they can make your garment.
Delivery and courier companies: Royal Mail for UK orders, DPD for international orders
Website, hosting and e-commerce platform providers: Shopify, Framer, and Framer Commerce.
Email and marketing providers: Flodesk.
Analytics and advertising providers: Google Analytics.
Fraud prevention services.
Professional advisers: lawyers, accountants, auditors and insurers.
Authorities: HMRC, law enforcement, regulators or courts where required by law.
Business transferees: a buyer or investor if we sell or restructure our business, who would be bound to use your data in line with this policy.
We require our service providers to protect your data and use it only on our instructions. We never sell your personal data.
We may keep data longer where needed to resolve disputes or comply with the law. When we no longer need data, we delete or anonymise it.
8. Your rights
9. Cookies
10. Security
3. How and why we use your data
Policies & Terms
We accept credit and debit cards, PayPal, Google Pay, Apple Pay and Klarna.
Cards, Apple Pay and Google Pay are processed by [PAYMENT PROCESSOR]. When you pay with Apple Pay or Google Pay, your device sends us a secure token rather than your actual card number.
PayPal processes payments under its own privacy statement. We receive your name, email, address and transaction details.
Klarna is a separate controller of the data it collects. When you choose Klarna, it may carry out identity and credit checks, which can include automated decision-making and a search with credit reference agencies. Klarna’s decision is made by Klarna, not us. Please read Klarna’s own privacy notice and terms at checkout; you can ask Klarna for human review of an automated decision.
Each provider’s privacy policy applies to the data it collects and controls. We are not responsible for their practices.
Some of our providers are located outside the UK and the European Economic Area (EEA), including in the United States. Where we transfer your data outside the UK/EEA, we make sure it is protected by an appropriate safeguard, such as a UK adequacy regulation, the UK International Data Transfer Agreement or Addendum to the EU Standard Contractual Clauses, or an approved data bridge framework. Contact us for a copy of the safeguards relevant to you.
Data
Order, invoice and payment records
6 years from the end of the financial year (tax and accounting law)
Retention
Measurements and fit details
Until you ask us to delete them, or 24 months after your last order, so we can make repeat orders and alterations if required
Account data
Until you close your account, or 3 years after inactivity
Customer service communications
3 years after the matter closes
Marketing data
Until you unsubscribe, or 2 years after your last interaction
Gift card records
Until the gift card is redeemed
Cookies and analytics data
See our Cookie Policy (maximum 26 months)
Under UK GDPR (and EU GDPR where it applies to you), you have the right to:
Be informed about how we use your data (this policy).
Access a copy of your data.
Rectify inaccurate or incomplete data.
Erase your data in certain circumstances.
Restrict our processing in certain circumstances.
Data portability: receive your data in a structured, machine-readable format, where processing is based on consent or contract and carried out by automated means.
Object to processing based on legitimate interests, and to direct marketing at any time.
Withdraw consent at any time.
Not be subject to solely automated decisions with legal or similarly significant effects.
To exercise any right, email ayesha@stateofdress.com. We may need to verify your identity. We will respond within one month, which we may extend by up to two further months for complex requests. There is normally no fee.
Complaints: You can complain to the UK Information Commissioner’s Office at ico.org.uk or 0303 123 1113. If you are in the EU/EEA, you can contact your local data protection authority. We would appreciate the chance to resolve your concern first.
We use:
Strictly necessary cookies (basket, checkout, security, cookie preferences). These do not need consent.
Analytics cookies (how visitors use the Website). Used only with your consent.
Marketing cookies (advertising and retargeting). Used only with your consent.
You can manage your preferences through our cookie banner, and through your browser settings.
We use appropriate technical and organisational measures to protect your data, including encryption in transit (HTTPS), access controls and staff training. Payments are handled by PCI-DSS-compliant providers. No system is completely secure, and you should keep your account password confidential. If a breach is likely to put you at risk, we will notify you and the regulator as the law requires.
Purpose
Process and deliver your order, including making your garment
Identity, contact, order details, measurements, delivery address
Performance of a contract
Data used
Legal basis
Take payment and prevent fraud
Identity, contact, order and payment status data, IP address
Performance of a contract; legitimate interests (fraud prevention)
Issue and redeem gift cards
Identity, contact, recipient details
Performance of a contract
Customer service, returns, repairs and complaints
Identity, contact, order details, communications
Performance of a contract; legitimate interests
Manage your account
Account and order data
Performance of a contract
Send order confirmations and delivery updates
Contact, order data
Performance of a contract
Send marketing emails or texts about our products
Contact, preferences, purchase history
Consent (and “soft opt-in” for existing customers where permitted by law)
Improve the Website, products and services; analytics
Usage and device data
Consent (for non-essential cookies); legitimate interests
Personalised advertising
Usage and device data
Consent
Comply with legal obligations (tax, accounting, consumer law)
Order and payment data
Legal obligation
Establish, exercise or defend legal claims
Any relevant data
Legitimate interests
Privacy Policy
1. Who we are
State of Dress is a company registered in England and Wales as a sole trader, with our registered address at 124 Wellesley Rd, W4. We operate www.stateofdress.com (the “Website”).
We are the “data controller” of the personal data described in this policy. You can contact us about privacy at ayesha@stateofdress.com.
2. What personal data we collect
Information you give us
Identity and contact details: name, email address, phone number, delivery and billing addresses.
Order details: items ordered, sizes, measurements, fit preferences, customisation requests and any notes you give us.
Account details: email, password (stored in encrypted form) and order history, if you create an account.
Gift card details: recipient’s name and email address and any message you add, if you buy or send a gift card.
Communications: messages you send us by email, web form, chat or social media.
Marketing preferences and any survey or competition responses.
Information collected automatically
Device and usage data: IP address, browser type, device type, operating system, pages viewed, referring site, and time and date of visits.
Cookies and similar technologies (see Section 9).
Information from third parties
Payment providers tell us whether a payment succeeded, plus limited details such as the last four digits of a card and the payment method used.
Klarna shares information about the outcome of its checks and the status of your payment.
Delivery partners provide tracking and delivery confirmation.
Analytics and advertising providers provide aggregated or pseudonymised insights.
Payment card data. We do not see or store your full card number, expiry date or security code. These are collected directly by our payment providers.
Body measurements. Measurements you provide for made-to-order garments are personal data. They are not special category data under the UK GDPR, but we treat them with care and use them only to make and adjust your order.
Where we rely on legitimate interests, we have balanced our interests against your rights. You can ask us for details of that assessment.
Where we rely on consent, you can withdraw it at any time (for example, by clicking “unsubscribe” in any marketing email or changing your cookie settings). Withdrawing consent does not affect processing carried out before you withdrew it.
We do not use your data for solely automated decision-making that has legal or similarly significant effects on you, except as described in Section 5 (Klarna).
4. Who we share your data with
We share personal data only where necessary, with:
Payment providers: Shopify Payments (cards, Apple Pay, Google Pay), PayPal and Klarna.
Manufacturers and tailors: Our trusted production partners, who receive your order details and measurements so they can make your garment.
Delivery and courier companies: Royal Mail for UK orders, DPD for international orders
Website, hosting and e-commerce platform providers: Shopify, Framer, and Framer Commerce.
Email and marketing providers: Flodesk.
Analytics and advertising providers: Google Analytics.
Fraud prevention services.
Professional advisers: lawyers, accountants, auditors and insurers.
Authorities: HMRC, law enforcement, regulators or courts where required by law.
Business transferees: a buyer or investor if we sell or restructure our business, who would be bound to use your data in line with this policy.
We require our service providers to protect your data and use it only on our instructions. We never sell your personal data.
5. Payment methods
We accept credit and debit cards, PayPal, Google Pay, Apple Pay and Klarna.
Cards, Apple Pay and Google Pay are processed by [PAYMENT PROCESSOR]. When you pay with Apple Pay or Google Pay, your device sends us a secure token rather than your actual card number.
PayPal processes payments under its own privacy statement. We receive your name, email, address and transaction details.
Klarna is a separate controller of the data it collects. When you choose Klarna, it may carry out identity and credit checks, which can include automated decision-making and a search with credit reference agencies. Klarna’s decision is made by Klarna, not us. Please read Klarna’s own privacy notice and terms at checkout; you can ask Klarna for human review of an automated decision.
Each provider’s privacy policy applies to the data it collects and controls. We are not responsible for their practices.
6. International transfers
Some of our providers are located outside the UK and the European Economic Area (EEA), including in the United States. Where we transfer your data outside the UK/EEA, we make sure it is protected by an appropriate safeguard, such as a UK adequacy regulation, the UK International Data Transfer Agreement or Addendum to the EU Standard Contractual Clauses, or an approved data bridge framework. Contact us for a copy of the safeguards relevant to you.
Data
Order, invoice and payment records
6 years from the end of the financial year (tax and accounting law)
Retention
Measurements and fit details
Until you ask us to delete them, or 24 months after your last order, so we can make repeat orders and alterations if required
Account data
Until you close your account, or 3 years after inactivity
Customer service communications
3 years after the matter closes
Marketing data
Until you unsubscribe, or 2 years after your last interaction
Gift card records
Until the gift card is redeemed
Cookies and analytics data
See our Cookie Policy (maximum 26 months)
7. How long we keep your data
We may keep data longer where needed to resolve disputes or comply with the law. When we no longer need data, we delete or anonymise it.
8. Your rights
Under UK GDPR (and EU GDPR where it applies to you), you have the right to:
Be informed about how we use your data (this policy).
Access a copy of your data.
Rectify inaccurate or incomplete data.
Erase your data in certain circumstances.
Restrict our processing in certain circumstances.
Data portability: receive your data in a structured, machine-readable format, where processing is based on consent or contract and carried out by automated means.
Object to processing based on legitimate interests, and to direct marketing at any time.
Withdraw consent at any time.
Not be subject to solely automated decisions with legal or similarly significant effects.
To exercise any right, email ayesha@stateofdress.com. We may need to verify your identity. We will respond within one month, which we may extend by up to two further months for complex requests. There is normally no fee.
Complaints: You can complain to the UK Information Commissioner’s Office at ico.org.uk or 0303 123 1113. If you are in the EU/EEA, you can contact your local data protection authority. We would appreciate the chance to resolve your concern first.
9. Cookies
We use:
Strictly necessary cookies (basket, checkout, security, cookie preferences). These do not need consent.
Analytics cookies (how visitors use the Website). Used only with your consent.
Marketing cookies (advertising and retargeting). Used only with your consent.
You can manage your preferences through our cookie banner, and through your browser settings.
10. Security
We use appropriate technical and organisational measures to protect your data, including encryption in transit (HTTPS), access controls and staff training. Payments are handled by PCI-DSS-compliant providers. No system is completely secure, and you should keep your account password confidential. If a breach is likely to put you at risk, we will notify you and the regulator as the law requires.
11. Children
Our Website is not directed at anyone under 16, and we do not knowingly collect children’s data. If you are under 18, please ask a parent or guardian before placing an order. If you think we have collected a child’s data, contact us and we will delete it.
12. Third-party links
The Website may link to other sites, including social media. We are not responsible for their privacy practices.
13. Changes to this policy
We may update this policy from time to time. The “last updated” date at the top shows when it last changed. We will notify you of material changes by email or a notice on the Website.
Information you give us
Identity and contact details: name, email address, phone number, delivery and billing addresses.
Order details: items ordered, sizes, measurements, fit preferences, customisation requests and any notes you give us.
Account details: email, password (stored in encrypted form) and order history, if you create an account.
Gift card details: recipient's name and email address and any message you add, if you buy or send a gift card.
Communications: messages you send us by email, web form, chat or social media.
Marketing preferences and any survey or competition responses.
Information collected automatically
Device and usage data: IP address, browser type, device type, operating system, pages viewed, referring site, and time and date of visits.
Cookies and similar technologies (see Section 9).
Information from third parties
Payment providers tell us whether a payment succeeded, plus limited details such as the last four digits of a card and the payment method used.
Klarna shares information about the outcome of its checks and the status of your payment.
Delivery partners provide tracking and delivery confirmation.
Analytics and advertising providers provide aggregated or pseudonymised insights.
Payment card data. We do not see or store your full card number, expiry date or security code. These are collected directly by our payment providers.
Body measurements. Measurements you provide for made-to-order garments are personal data. They are not special category data under the UK GDPR, but we treat them with care and use them only to make and adjust your order.
Purpose
Process and deliver your order, including making your garment
Identity, contact, order details, measurements, delivery address
Data used
Legal basis
Take payment and prevent fraud
Identity, contact, order and payment status data, IP address
Issue and redeem gift cards
Identity, contact, recipient details
Customer service, returns, repairs and complaints
Identity, contact, order details, communications
Manage your account
Account and order data
Send order confirmations and delivery updates
Contact, order data
Send marketing emails or texts about our products
Contact, preferences, purchase history
Improve the Website, products and services; analytics
Usage and device data
Personalised advertising
Usage and device data
Comply with legal obligations (tax, accounting, consumer law)
Order and payment data
Establish, exercise or defend legal claims
Any relevant data
Performance of a contract; legitimate interests (fraud prevention)
Legal obligation
Legitimate interests
Performance of a contract
Performance of a contract
Performance of a contract; legitimate interests
Performance of a contract
Performance of a contract
Consent (and "soft opt-in" for existing customers where permitted by law)
Consent (for non-essential cookies); legitimate interests
Consent
Where we rely on legitimate interests, we have balanced our interests against your rights. You can ask us for details of that assessment.
Where we rely on consent, you can withdraw it at any time (for example, by clicking "unsubscribe" in any marketing email or changing your cookie settings). Withdrawing consent does not affect processing carried out before you withdrew it.
We do not use your data for solely automated decision-making that has legal or similarly significant effects on you, except as described in Section 5 (Klarna).
We share personal data only where necessary, with:
Payment providers: Shopify Payments (cards, Apple Pay, Google Pay), PayPal and Klarna.
Manufacturers and tailors: Our trusted production partners, who receive your order details and measurements so they can make your garment.
Delivery and courier companies: Royal Mail for UK orders, DPD for international orders
Website, hosting and e-commerce platform providers: Shopify, Framer, and Framer Commerce.
Email and marketing providers: Flodesk.
Analytics and advertising providers: Google Analytics.
Fraud prevention services.
Professional advisers: lawyers, accountants, auditors and insurers.
Authorities: HMRC, law enforcement, regulators or courts where required by law.
Business transferees: a buyer or investor if we sell or restructure our business, who would be bound to use your data in line with this policy.
We require our service providers to protect your data and use it only on our instructions. We never sell your personal data.
We may keep data longer where needed to resolve disputes or comply with the law. When we no longer need data, we delete or anonymise it.
8. Your rights
9. Cookies
10. Security
3. How and why we use your data
Policies & Terms
We accept credit and debit cards, PayPal, Google Pay, Apple Pay and Klarna.
Cards, Apple Pay and Google Pay are processed by [PAYMENT PROCESSOR]. When you pay with Apple Pay or Google Pay, your device sends us a secure token rather than your actual card number.
PayPal processes payments under its own privacy statement. We receive your name, email, address and transaction details.
Klarna is a separate controller of the data it collects. When you choose Klarna, it may carry out identity and credit checks, which can include automated decision-making and a search with credit reference agencies. Klarna’s decision is made by Klarna, not us. Please read Klarna’s own privacy notice and terms at checkout; you can ask Klarna for human review of an automated decision.
Each provider’s privacy policy applies to the data it collects and controls. We are not responsible for their practices.
Some of our providers are located outside the UK and the European Economic Area (EEA), including in the United States. Where we transfer your data outside the UK/EEA, we make sure it is protected by an appropriate safeguard, such as a UK adequacy regulation, the UK International Data Transfer Agreement or Addendum to the EU Standard Contractual Clauses, or an approved data bridge framework. Contact us for a copy of the safeguards relevant to you.
Data
Order, invoice and payment records
6 years from the end of the financial year (tax and accounting law)
Retention
Measurements and fit details
Until you ask us to delete them, or 24 months after your last order, so we can make repeat orders and alterations if required
Account data
Until you close your account, or 3 years after inactivity
Customer service communications
3 years after the matter closes
Marketing data
Until you unsubscribe, or 2 years after your last interaction
Gift card records
Until the gift card is redeemed
Cookies and analytics data
See our Cookie Policy (maximum 26 months)
Under UK GDPR (and EU GDPR where it applies to you), you have the right to:
Be informed about how we use your data (this policy).
Access a copy of your data.
Rectify inaccurate or incomplete data.
Erase your data in certain circumstances.
Restrict our processing in certain circumstances.
Data portability: receive your data in a structured, machine-readable format, where processing is based on consent or contract and carried out by automated means.
Object to processing based on legitimate interests, and to direct marketing at any time.
Withdraw consent at any time.
Not be subject to solely automated decisions with legal or similarly significant effects.
To exercise any right, email ayesha@stateofdress.com. We may need to verify your identity. We will respond within one month, which we may extend by up to two further months for complex requests. There is normally no fee.
Complaints: You can complain to the UK Information Commissioner’s Office at ico.org.uk or 0303 123 1113. If you are in the EU/EEA, you can contact your local data protection authority. We would appreciate the chance to resolve your concern first.
We use:
Strictly necessary cookies (basket, checkout, security, cookie preferences). These do not need consent.
Analytics cookies (how visitors use the Website). Used only with your consent.
Marketing cookies (advertising and retargeting). Used only with your consent.
You can manage your preferences through our cookie banner, and through your browser settings.
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TERMS & CONDITIONS OF SALE
TERMS & CONDITIONS OF SALE
1. About these terms
1. About these terms
These terms apply to all purchases from www.stateofdress.com by State of Dress ("we", "us", "our"), including made-to-order clothing ("Garments") and gift cards ("Gift Cards"). By placing an order you agree to them. Please read them before ordering.
Our details: State of Dress, registered in England and Wales as a sole trader registered with private offices 124 Wellesley Road, W4. Email: studio@stateofdress.com.
In these terms, "you" means the person placing the order. If you are a consumer, nothing in these terms affects your statutory rights.
These terms apply to all purchases from www.stateofdress.com by State of Dress (“we”, “us”, “our”), including made-to-order clothing (“Garments”) and gift cards (“Gift Cards”). By placing an order you agree to them. Please read them before ordering.
Our details: State of Dress, registered in England and Wales as a sole trader registered with private offices 124 Wellesley Road, W4. Email: studio@stateofdress.com.
In these terms, “you” means the person placing the order. If you are a consumer, nothing in these terms affects your statutory rights.
2. Ordering and contract formation
2. Ordering and contract formation
Our Website is an invitation to treat. Placing an order is an offer to buy.
After you order, we will email an order confirmation. A binding contract is formed when we send it (or, for Garments, when we begin production, if earlier).
We may decline an order, for example because of a pricing error, suspected fraud, production limitations or unavailability of fabric. If we decline after you have paid, we will refund you in full.
You are responsible for entering accurate details (address, email, size, measurements and customisation choices). Please check them carefully before you submit your order.
You must be at least 18 to order, or have a parent or guardian's permission.
Our Website is an invitation to treat. Placing an order is an offer to buy.
After you order, we will email an order confirmation. A binding contract is formed when we send it (or, for Garments, when we begin production, if earlier).
We may decline an order, for example because of a pricing error, suspected fraud, production limitations or unavailability of fabric. If we decline after you have paid, we will refund you in full.
You are responsible for entering accurate details (address, email, size, measurements and customisation choices). Please check them carefully before you submit your order.
You must be at least 18 to order, or have a parent or guardian’s permission.
3. Prices and payment
3. Prices and payment
Prices are shown in [CURRENCY] and include VAT where applicable. Delivery costs are shown at checkout before you pay. [Orders delivered outside the UK may be subject to import duties and taxes, which are your responsibility unless we state otherwise at checkout.]
We accept credit cards, debit cards, PayPal, Google Pay, Apple Pay and Klarna. Payment is taken at the time of order [unless you choose a pay-later or instalment option such as Klarna].
Klarna. Klarna's payment options are provided by Klarna and are subject to its own terms, eligibility and credit checks. Klarna may decline your application. Your agreement with Klarna is separate from your agreement with us, and any late-payment fees, interest or collection action are between you and Klarna. Any refund we issue will be processed through Klarna, and it may take time to update your Klarna balance.
We may correct pricing errors. If an item is listed at an obviously incorrect price, we may cancel the order and refund you, even if we have sent a confirmation.
We use secure payment providers and do not store your full card details. See our Privacy Policy.
We may carry out fraud checks and delay or cancel orders that fail them.
Prices are shown in [CURRENCY] and include VAT where applicable. Delivery costs are shown at checkout before you pay. [Orders delivered outside the UK may be subject to import duties and taxes, which are your responsibility unless we state otherwise at checkout.]
We accept credit cards, debit cards, PayPal, Google Pay, Apple Pay and Klarna. Payment is taken at the time of order [unless you choose a pay-later or instalment option such as Klarna].
Klarna. Klarna’s payment options are provided by Klarna and are subject to its own terms, eligibility and credit checks. Klarna may decline your application. Your agreement with Klarna is separate from your agreement with us, and any late-payment fees, interest or collection action are between you and Klarna. Any refund we issue will be processed through Klarna, and it may take time to update your Klarna balance.
We may correct pricing errors. If an item is listed at an obviously incorrect price, we may cancel the order and refund you, even if we have sent a confirmation.
We use secure payment providers and do not store your full card details. See our Privacy Policy.
We may carry out fraud checks and delay or cancel orders that fail them.
4. Made to order Garments
4. Made to order Garments
Every Garment is made to order. We begin making your Garment after your order is confirmed, using the size, measurements and options you provide.
Production and delivery times: Production usually takes 4-6 weeks, followed by delivery. Estimated dates are shown at checkout and in your confirmation. These are estimates, not guarantees, unless we say otherwise. As each item is made to order, we are unable to offer refunds in the eventuality that the production process is delayed.
Sizing and measurements: You are responsible for providing accurate measurements by following our size guide. We are not responsible for a Garment that fits differently from what you expected if it was made to the measurements you provided.
Colours and materials: Fabric colours may appear slightly different on screen. Natural fabrics vary, and minor variations are not faults.
Changes and cancellations before production: You can ask us to amend your order by emailing studio@stateofdress.com within 24 hours of ordering, provided we have not started production. Once production has started, the order cannot be changed or cancelled (see Section 6).
Every Garment is made to order. We begin making your Garment after your order is confirmed, using the size, measurements and options you provide.
Production and delivery times: Production usually takes 4-6 weeks, followed by delivery. Estimated dates are shown at checkout and in your confirmation. These are estimates, not guarantees, unless we say otherwise. As each item is made to order, we are unable to offer refunds in the eventuality that the production process is delayed.
Sizing and measurements: You are responsible for providing accurate measurements by following our size guide. We are not responsible for a Garment that fits differently from what you expected if it was made to the measurements you provided.
Colours and materials: Fabric colours may appear slightly different on screen. Natural fabrics vary, and minor variations are not faults.
Changes and cancellations before production: You can ask us to amend your order by emailing studio@stateofdress.com within 24 hours of ordering, provided we have not started production. Once production has started, the order cannot be changed or cancelled (see Section 6).
5. Delivery
5. Delivery
We deliver to the countries listed on our Website. Delivery charges and estimated times are shown at checkout.
Risk in the goods passes to you when they are delivered to the address you gave us. Ownership passes when we have received full payment.
Please check your parcel on delivery and tell us promptly of any visible damage. If nobody is available, the courier may leave a card or use a safe place, as described in their notice.
If delivery is attempted and fails because of incorrect details or unavailability, we may charge reasonable re-delivery costs.
If we have not delivered within 30 days of the contract (or by any later agreed date), you may cancel and receive a refund.
We deliver to the countries listed on our Website. Delivery charges and estimated times are shown at checkout.
Risk in the goods passes to you when they are delivered to the address you gave us. Ownership passes when we have received full payment.
Please check your parcel on delivery and tell us promptly of any visible damage. If nobody is available, the courier may leave a card or use a safe place, as described in their notice.
If delivery is attempted and fails because of incorrect details or unavailability, we may charge reasonable re-delivery costs.
If we have not delivered within 30 days of the contract (or by any later agreed date), you may cancel and receive a refund.
6. Cancellation and returns policy for made-to-order Garments
6. Cancellation and returns policy for made-to-order Garments
Right to cancel does not apply to tailored Garments.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (and, for EU customers, Directive 2011/83/EU and the national laws implementing it), consumers normally have a 14-day right to cancel distance sales. This right does not apply to goods made to the consumer's specifications or clearly personalised. Our Garments are made to your measurements and choices, so the 14-day cooling-off right does not apply once your order is confirmed. You will be reminded of this at checkout and asked to acknowledge it before paying.
Because of this, we do not offer refunds or exchanges for change of mind, or because a Garment made to your measurements does not fit as you hoped. As a goodwill gesture only, we may offer alterations at our discretion.
Faulty, damaged or incorrect Garments. Your legal rights are not affected. Under the Consumer Rights Act 2015 (and EU consumer law, for EU customers), goods must be of satisfactory quality, fit for purpose, as described and made with reasonable care and skill. If your Garment arrives faulty, damaged, materially different from your order or not made to the measurements you gave us, please email studio@stateofdress.com within 14 days of delivery, with your order number and clear photos. Depending on the circumstances, we will, at our cost:
Repair or remake the Garment; or
If repair or remake is not possible or not done within a reasonable time, provide a refund or price reduction.
You may also have a short-term right to reject faulty goods within 30 days of delivery, and further rights for up to six years (five in Scotland). EU customers have at least a two-year legal guarantee.
What is not a fault: normal wear and tear, damage caused after delivery, incorrect washing or care, alterations made by anyone other than us, and the natural characteristics of the fabric.
Remade items: If we remake a Garment, we may ask you to return the original. We will provide instructions and cover reasonable return costs where the item is faulty.
Refunds are made to your original payment method (including through Klarna or PayPal) within 14 days of our agreeing to the refund.
Right to cancel does not apply to tailored Garments.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (and, for EU customers, Directive 2011/83/EU and the national laws implementing it), consumers normally have a 14-day right to cancel distance sales. This right does not apply to goods made to the consumer’s specifications or clearly personalised. Our Garments are made to your measurements and choices, so the 14-day cooling-off right does not apply once your order is confirmed. You will be reminded of this at checkout and asked to acknowledge it before paying.
Because of this, we do not offer refunds or exchanges for change of mind, or because a Garment made to your measurements does not fit as you hoped. As a goodwill gesture only, we may offer alterations at our discretion.
Faulty, damaged or incorrect Garments. Your legal rights are not affected. Under the Consumer Rights Act 2015 (and EU consumer law, for EU customers), goods must be of satisfactory quality, fit for purpose, as described and made with reasonable care and skill. If your Garment arrives faulty, damaged, materially different from your order or not made to the measurements you gave us, please email studio@stateofdress.com within 14 days of delivery, with your order number and clear photos. Depending on the circumstances, we will, at our cost:
Repair or remake the Garment; or
If repair or remake is not possible or not done within a reasonable time, provide a refund or price reduction.
You may also have a short-term right to reject faulty goods within 30 days of delivery, and further rights for up to six years (five in Scotland). EU customers have at least a two-year legal guarantee.
What is not a fault: normal wear and tear, damage caused after delivery, incorrect washing or care, alterations made by anyone other than us, and the natural characteristics of the fabric.
Remade items: If we remake a Garment, we may ask you to return the original. We will provide instructions and cover reasonable return costs where the item is faulty.
Refunds are made to your original payment method (including through Klarna or PayPal) within 14 days of our agreeing to the refund.
7. Gift Cards
7. Gift Cards
Gift Cards are delivered by email and can be redeemed only on www.stateofdress.com towards Garments and other products.
The value of a Gift Card is shown at purchase. Gift Cards do not expire.
Gift Cards cannot be exchanged for cash, resold, or used to buy other Gift Cards, except where required by law. They can be used across multiple orders until the balance is used.
Gift Cards are non-refundable once delivered, except where required by law.
Lost or stolen Gift Cards: we are not responsible for lost, stolen or mis-sent Gift Cards. Please check the recipient's email address carefully. If you contact us promptly, we will try to help, but we cannot guarantee a replacement.
If a Gift Card is used to pay for an order and that order is refunded under these terms, the refund is returned to the Gift Card balance.
We may suspend or cancel Gift Cards that we reasonably believe were obtained fraudulently or through unauthorised payment.
If you pay for part of an order with a Gift Card and part by another method, refunds are made in the proportion originally paid, where possible.
Gift Cards are delivered by email and can be redeemed only on www.stateofdress.com towards Garments and other products.
The value of a Gift Card is shown at purchase. Gift Cards do not expire.
Gift Cards cannot be exchanged for cash, resold, or used to buy other Gift Cards, except where required by law. They can be used across multiple orders until the balance is used.
Gift Cards are non-refundable once delivered, except where required by law.
Lost or stolen Gift Cards: we are not responsible for lost, stolen or mis-sent Gift Cards. Please check the recipient’s email address carefully. If you contact us promptly, we will try to help, but we cannot guarantee a replacement.
If a Gift Card is used to pay for an order and that order is refunded under these terms, the refund is returned to the Gift Card balance.
We may suspend or cancel Gift Cards that we reasonably believe were obtained fraudulently or through unauthorised payment.
If you pay for part of an order with a Gift Card and part by another method, refunds are made in the proportion originally paid, where possible.
8. Your account
8. Your account
If you create an account, keep your login details confidential and tell us if you think they have been compromised. You are responsible for activity on your account. We may suspend or close accounts for breach of these terms or suspected fraud.
If you create an account, keep your login details confidential and tell us if you think they have been compromised. You are responsible for activity on your account. We may suspend or close accounts for breach of these terms or suspected fraud.
9. Intellectual property
9. Intellectual property
All content on the Website, including text, photographs, designs, logos, patterns and software, belongs to us or our licensors and is protected by copyright and other rights. You may view and print pages for personal, non-commercial use only. You may not copy, reproduce or exploit our content or designs, or use our Garments' designs to produce copies, without our written permission.
If you give us designs, images or text for customisation, you confirm you have the right to use them and that they do not infringe anyone else's rights or contain unlawful content. We may refuse any customisation request.
All content on the Website, including text, photographs, designs, logos, patterns and software, belongs to us or our licensors and is protected by copyright and other rights. You may view and print pages for personal, non-commercial use only. You may not copy, reproduce or exploit our content or designs, or use our Garments’ designs to produce copies, without our written permission.
If you give us designs, images or text for customisation, you confirm you have the right to use them and that they do not infringe anyone else’s rights or contain unlawful content. We may refuse any customisation request.
10. Acceptable use of the Website
10. Acceptable use of the Website
You must not misuse the Website, including by attempting unauthorised access, introducing malicious code, scraping it, or using it fraudulently. We may restrict access if you do.
You must not misuse the Website, including by attempting unauthorised access, introducing malicious code, scraping it, or using it fraudulently. We may restrict access if you do.
11. Our liability
11. Our liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for defective products under the Consumer Protection Act 1987, or for any other liability that cannot lawfully be excluded, including your statutory consumer rights.
Subject to the above, we are not liable for losses that were not reasonably foreseeable, or for business losses if you buy for business purposes. Our total liability to you for any order is limited to the price you paid for it.
We are not liable for delay or failure caused by events outside our reasonable control (see Section 12).
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for defective products under the Consumer Protection Act 1987, or for any other liability that cannot lawfully be excluded, including your statutory consumer rights.
Subject to the above, we are not liable for losses that were not reasonably foreseeable, or for business losses if you buy for business purposes. Our total liability to you for any order is limited to the price you paid for it.
We are not liable for delay or failure caused by events outside our reasonable control (see Section 12).
12. Events outside our control
12. Events outside our control
We are not responsible for delays or failures caused by events beyond our reasonable control, such as extreme weather, strikes, supply chain disruption, fabric shortages, pandemic restrictions, carrier failures, internet outages or government action. We will tell you as soon as we reasonably can and take reasonable steps to limit the impact.
We are not responsible for delays or failures caused by events beyond our reasonable control, such as extreme weather, strikes, supply chain disruption, fabric shortages, pandemic restrictions, carrier failures, internet outages or government action. We will tell you as soon as we reasonably can and take reasonable steps to limit the impact.
13. Privacy
13. Privacy
How we use your personal data is explained in Part A (Privacy Policy) above, which forms part of these terms.
How we use your personal data is explained in Part A (Privacy Policy) above, which forms part of these terms.
14. Complaints and dispute resolution
14. Complaints and dispute resolution
If you have a complaint, please contact us at studio@stateofdress.com and we will aim to reply within 5 working days and resolve the issue promptly.
If we cannot resolve a dispute, you may be able to use an alternative dispute resolution (ADR) provider. We have not signed up to a particular ADR scheme. EU consumers may also use the European Commission's online dispute resolution platform where available.
If you have a complaint, please contact us at studio@stateofdress.com and we will aim to reply within 5 working days and resolve the issue promptly.
If we cannot resolve a dispute, you may be able to use an alternative dispute resolution (ADR) provider. We have not signed up to a particular ADR scheme. EU consumers may also use the European Commission’s online dispute resolution platform where available.
15. General
15. General
Changes to these terms: We may update these terms from time to time. The version that applies to your order is the one in force when you placed it.
Entire agreement: These terms, together with your order confirmation, form the whole agreement between us about your purchase.
Transfer: We may transfer our rights and obligations under these terms to another organisation. You may not transfer yours without our written consent.
Severability: If any part of these terms is found unenforceable, the rest remains in force.
No waiver: If we do not enforce a right straight away, it does not mean we give it up.
Third-party rights: No one other than you and us has any right to enforce these terms.
Language: These terms are provided in English.
Governing law and jurisdiction: These terms and any dispute arising from them are governed by the laws of England and Wales. If you are a consumer, you may bring proceedings in the courts of the part of the UK where you live, and this does not remove the mandatory consumer protections of your country of residence (including the EU, where they apply to you).
Changes to these terms: We may update these terms from time to time. The version that applies to your order is the one in force when you placed it.
Entire agreement: These terms, together with your order confirmation, form the whole agreement between us about your purchase.
Transfer: We may transfer our rights and obligations under these terms to another organisation. You may not transfer yours without our written consent.
Severability: If any part of these terms is found unenforceable, the rest remains in force.
No waiver: If we do not enforce a right straight away, it does not mean we give it up.
Third-party rights: No one other than you and us has any right to enforce these terms.
Language: These terms are provided in English.
Governing law and jurisdiction: These terms and any dispute arising from them are governed by the laws of England and Wales. If you are a consumer, you may bring proceedings in the courts of the part of the UK where you live, and this does not remove the mandatory consumer protections of your country of residence (including the EU, where they apply to you).
16. Contact us
16. Contact us
State of Dress 124 Wellesley Rd, W4 Email: studio@stateofdress.com
Privacy enquiries: ayesha@stateofdress.com
State of Dress 124 Wellesley Rd, W4 Email: studio@stateofdress.com
Privacy enquiries: ayesha@stateofdress.com
11. Children
Our Website is not directed at anyone under 16, and we do not knowingly collect children's data. If you are under 18, please ask a parent or guardian before placing an order. If you think we have collected a child's data, contact us and we will delete it.
12. Third-party links
13. Changes to this policy
The Website may link to other sites, including social media. We are not responsible for their privacy practices.
We may update this policy from time to time. The “last updated” date at the top shows when it last changed. We will notify you of material changes by email or a notice on the Website.